My friend in Spain @grahunt recently posted about the 51 things he learned from selling Spanish Property this year. I thought that it was an interesting post and I could share with my readers the 51 things that I have learned from delivering the freight and other things this year.
- Some of our customers really care about getting their good delivered intact
- A minority of our clients are not bothered about delivery
- New customers find our excellent service saves them money in the long term
- We have had 100% delivery success rates this year
- We delivered wedding cakes 200 miles in the snow so a happy occasion was perfect
- Our drivers keep their clothes on
- Our drivers are more than warm and breathing
- We have delivered more furniture this year
- More couriers have arrived on Twitter – Yay!
- They still spam people as they can’t be bothered to learn how to use Twitter
- More couriers are blogging – Yay!
- They still write adverts rather than a proper blog post
- More US companies steal my content than UK based couriers (ask for a guest post chaps, I don’t bite unless you are a thief)
- More clients are searching and finding us on LinkedIn – thank you Andy Lopata
- We still get cupcake ladies ring up and get shocked at the price of delivery
- Fuel saving guides are popular, you can still grab a free copy
- Video drives me nuts…
- My parents still don’t understand what I do for the company
- And it’s not haulage
- Kev’s parents tell people he is unemployed rather than he has run a transport company for nearly 10 years
- It’s hard to guest blog about transport
- It’s great to talk to so many long term, happy customers on a daily basis
- I never get to deliver for Disney to Paris. Another driver always gets that job
- A great deal of satisfaction delivering medical equipment
- I spend a lot of time educating people about the diverse price range when it comes to delivery
- No breakages this year, no breakages ever now that I mention it
- Parcel delivery and how it works still confuse some people
- Customers have yet to realise that they shouldn’t send food or liquids through the mail service
- Parcel companies are less than honest when it comes to telling people about what’s covered by insurance and what is not
- We still deliver wine to restaurants, public houses and other locations
- We are winning more contracts, I think the 100% perfect and no failed deliveries help
- Networking is fun, yes we are back sponsoring Business Scene in Essex
- We don’t deliver stolen goods
- Despite people being gently educated that we are not hauliers but same day couriers, they still insist on telling me I don’t rank for the phrase haulage (and that I am missing out on 6 trillion searches…)
- Next day delivery isn’t always next day delivery
- Some companies will hire in staff to deal transport issues and extra customer service staff and pay for more staff training rather than spend a little extra on their delivery. It’s a false economy.
- Couriers on Twitter are happy to inform me that I am idle as I spend time chatting there. Ha! I wish…
- Our Complete Courier Guide is still popular
- I let one of team post on the blog…. yes I did… Summer driving with your clothes on
- That post reassured a lot of new customers of our professionalism
- It also made a lot of male readers cringe
- One of our blog posts was featured as an article in the 4Networking community magazine. Thanks Guys
- Customers still request “cheap” delivery as they don’t understand the value of professional delivery. I am thinking of ringing those looking for cheap and haggling their prices for what they do, down.
- We have our own Google plus page
- We delivered in the snow last year, it was challenging.
- We guest posted about what white van men eat in their sandwiches
- The Moving Check List – keep yourself and your movers organised is very popular as it’s incredibly useful
- Referrals are welcome but our friends still struggle with what same day delivery actually is!
- Writing about transport can be tough at times but we still do it and we win customers by doing it
- Competitors really ought to have a better comment strategy than “nice post”.
- If it really is an urgent delivery pick up the phone. After all you wouldn’t tweet the fire brigade if your house was burning down.
Any that I have missed? Leave us a comment.
Sarah
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