Arrow Blog

Cars, Roads and Sat Navs

Whether you have been driving for years or have just purchased your very first vehicle, you might be interested in the plethora of interesting statistics featured in the infographic. With shocking figures such as the amount of damage caused to cars by drivers trying to following misleading sat-nav directions to the sheer volume of cars on the UK roads; over 31 million!

Pot holes together with general wear and tear on a daily basis means all car drivers need to get to know a good garage in the area that can perform a full service that doesn’t leave you speechless after one look at the final bill. Take the time to listen to recommendations and conduct your own research on the average price of certain parts for your car to make sure you are not being taken for a ride in the event of something needing a repair or replacement.

So if you are one of the 53.8% that passed their driving test then make sure you keep calm and composed on those roads, even when the M1 is backed up!

Sophie works alongside Prestige car servicing and makes sure her car undergoes a full service every year by the same trusted to keep things running smoothly.

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Our terms of business, for future reference!


1. “The Carrier” means Arrow Light Haulage.
2. “Goods” means any documents or items of any tangible property, including containers and packaging, consigned by the Customer from one address to another.
3. “Customer” means any individual, firm, body corporate, unincorporated association, or any other body who consigns Goods as aforesaid and includes the Customers servants or agents.
4. “Territorial Limits” means anywhere including the sea crossings between England, Wales, Scotland, Northern Ireland, the Channel Islands, the Isle of Man and Eire.
5. All and any business undertaken, including any advice, or information given, or service provided by the Carrier, whether gratuitously or not, is transacted subject to these Conditions. The Customer’s terms and conditions of trading shall only be effective to the extent to which they are not inconsistent with these Conditions. Any Customer who objects to these Conditions must, prior to giving instructions, inform the Carrier of the objections in writing and any such objection shall take effect only upon it being accepted in writing by a Director or General Manager of the Carrier.
6. Employees, agents and officers of the Carrier have no authority to make oral or written representations, warranties or promises about the Carrier’s business or services which are inconsistent with these Conditions and the Customer waives all rights which may otherwise arise in relying upon the same. Only Kevin Arrow or Director of the Carrier has authority to vary these Conditions and then only to the extent that the variation is expressed in writing to be a variation hereof.
7. In matters of conflict between these Conditions and any promotional brochures or other material of the Carrier, these Conditions shall prevail.
8. The Carrier is not a common carrier; it may decline to provide services for such Customers and/or in relation to such Goods as the Carrier in its absolute discretion shall determine.
9. The Carrier may subcontract all or any part of its business and every reference to the Carrier in these Conditions shall include every employee, agent or subcontractor of the Carrier.
10. The Customer warrants that it is either the owner or the authorised agent of the owner of the Goods and that it is authorised to accept and is accepting these Conditions not only for itself but also as agent for and on behalf of all other persons who are or may thereafter become interested in the Goods.
11. The Customer promises that the consignment will be sufficiently securely and properly packed and labelled, will be fit and safe to be carried or stored, and will comply with all statutory or other regulations for carriage by road, air, rail or sea, and for mechanical handling and sorting as may be in force or use from time to time.
12. The Customer warrants that the Goods do not comprise or include weapons, ammunition, controlled drugs (within the meaning of the Misuse of Drugs Act 1971 or any Statutory amendment of or substitute for that Act), industrial chemicals, unlawful, noxious, dangerous, hazardous, inflammable or explosive items of any kind, or any items which may not otherwise be collected, carried, stored or otherwise possessed, delivered, imported or exported into or from any country, region or place without declaration, licence or other permission from any statutory or regulatory body. The Customer shall be liable for all loss or damage whatsoever and howsoever caused by, to or in any connection with Goods described by this clause and, without prejudice to the Carrier making claims on any basis for damages, the Customer will indemnify and hold harmless the Carrier against all fines, penalties, actions, claims, damages, losses, costs and expenses, whatsoever and howsoever arising in any jurisdiction in connection therewith. Without prejudice to any of the Carrier’s other rights contained in these Conditions, Goods aforesaid may be destroyed, abandoned, released, surrendered or otherwise dealt with at the sole discretion of the Carrier, or by any other person in whose custody they may be at the relevant time, without liability on the part of the Carrier to the Customer.
13. Subject to express written instructions given by the Customer, the Carrier reserves to itself absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of Goods. Further, if, in the opinion of the Carrier, it is at any stage necessary or desirable in the Customer’s interests to depart from those instructions, the Carrier shall be at liberty to do so.
14. All invitations and quotations by the Carrier for the use of its services are given on the basis of prompt instructions given by the Customer, and shall only remain open for instruction by the Customer for a period of seven days, unless withdrawn, revoked or varied by the Carrier prior to instructions. The instructions of the Customer shall constitute an offer by the Customer to the Carrier to enter into contractual relations with it and such instructions, once accepted by the Carrier, shall give rise to a binding contract between the parties governed by these Conditions and the Customer will pay the charges of the Carrier for the business required, whether or not the Customer thereafter wishes to withdraw, revoke or vary those instructions, or otherwise makes it impossible for the Carrier to perform its obligations thereunder unless, in any case, the Carrier otherwise agrees in writing.
15. (i) Invoices shall be paid within 14 days of the invoice date. Where payment is not received by that date, interest and other charges will become due at the rates contained within the Statutory Instruments issued under The Late Payment of Commercial Debts (Interest) Act 1998 as amended from time to time.
(ii) Where any invoice is more than 45 days overdue, then all outstanding invoices, whether or not due for payment, shall become payable.
16. Except under special arrangements previously agreed in writing, the Carrier will not accept or deal with bullion, cash, precious stones, jewellery, valuables, glass products or products containing glass or other fragile items, antiques, pictures (excluding commercial artwork), livestock or plants. The Customer undertakes not to deliver any such items to the Carrier, or cause the Carrier to handle or deal with any such items otherwise than after making special arrangements aforesaid. Save only to the extent so agreed, the Carrier shall be under no liability whatsoever for, or in connection with, the Goods, or any loss or damage thereto, however arising. Notwithstanding any special agreement aforesaid, the Customer will ensure that such Goods may be lawfully collected, carried, stored, delivered, exported and imported into and from any country, region or place, without hindrance or undue delay, and will indemnify and hold harmless the Carrier from all fines, penalties, actions, claims, damages, losses, costs and expenses, whatsoever and howsoever arising in any jurisdiction that it may suffer or incur in consequence of any breach of any law or regulation permitted or procured by the Customer through the acts or omissions of the Carrier in performing services in relation to the Goods. The carriers insurance does not include secondhand goods or Ebay items, the customer must make their own insurance arrangements.

17. The Customer shall be responsible for arranging for the Goods to be carefully checked immediately upon receipt by the consignee or other recipient of the Goods.
18. Any query regarding the performance of the obligations of the Carrier in relation to these Conditions, including, without limitation, as regards price, invoice payment, loss, non-delivery in whole or part, damage or mis-delivery of, to or from Goods (howsoever caused) shall be made in writing and notified to the Carrier within 7 days of the date upon which the Customer became or should have become aware of the event or occurrence alleged to give rise to such query and shall be supported where appropriate with a quantified claim made in writing to the Carrier within 28 days of the date aforesaid and any rights of the Customer arising in relation to any query not made, notified and where appropriate quantified as aforesaid shall be deemed to be waived and absolutely barred, except where the Customer can show that it was impossible for it to comply within the time limits aforesaid and that it has made the query as soon as it was reasonably possible for it to do so.
19. The Carrier shall not be liable for any delayed or non-performance or any loss or damage where liability would otherwise arise caused by:
(i) any act of God including adverse weather conditions, fuel shortages and power failures;
(ii) any war, invasion, act of foreign enemy, hostilities (whether war is declared or not), civil war, rebellion, insurrection, or military usurpation of governmental power, confiscation, requisition, destruction of, or damage to property;
(iii) any riots, civil commotion, strikes, lockouts, general or partial stoppage or restraint of labour from whatever causes;
(iv) any seizure under legal process;
(v) any act or omission of the Customer or those for whom he contracts or of the servants or agents of either;
(vi) any inherent liability to wastage in bulk or weight, latent defect or inherent vice or natural deterioration of the Goods;
(vii) the inadequate or improper packing of the whole or part of the Goods, unless it is previously agreed between the Customer and the Carrier that the Carrier shall undertake such packing;
(viii) the insufficient or incorrect labelling or addressing of the Goods, unless it is previously arranged between the Customer and the Carrier that the Carrier shall undertake such labelling;
(ix) the addressee of the Goods not accepting delivery within 28 days of service on the Customer of the Carrier’s notice of non-delivery;
(x) any marine risks;
(xi) the acts or omissions of any independent contractor in any manner whatsoever where caused by any breach by the Customer of these Conditions and where so caused the relief of the Carrier from liability aforesaid shall be without prejudice to any claims the Carrier may have against the Customer therefore.
20. The Carrier may effect physical delivery of the Goods at the address shown thereon by presenting the same to any person as may appear to the Carrier to be authorised or competent to accept them on behalf of the addressee, or the Carrier may leave the Goods at any place at the address aforesaid as may appear to it to be intended or suitable for this purpose and delivery in accordance with the foregoing shall in favour of the Carrier as against the Customer constitute sufficient performance of the Carrier’s delivery obligation hereunder unless otherwise specifically instructed in writing by the Customer.
21. The Carrier may (but shall not be obliged to) require acknowledgement of delivery of Goods to be given at point of delivery and any such receipt, if given by a person appearing to the Carrier to be authorised or competent in that regard, shall in favour of the Carrier against the Customer and the Addressee constitute good receipt and shall be conclusive evidence of the fact of proper delivery of the Goods pursuant to these Conditions.
22. The Carrier may retain the Goods in circumstances where it seems to it to be inappropriate or impossible to effect delivery of the Goods to the addressee or to obtain acknowledgement of delivery satisfactory to it, and to endeavour on some other occasion or occasions, as soon as it is practicable thereafter, to deliver the Goods and/or issue to the Customer notice of their non-delivery and (without prejudice to the Carrier’s right to claim payment of charges from time to time payable by the Customer were the delivery to have been achieved) the Customer undertakes to reimburse the Carrier all expenses reasonably incurred by it and to pay the Carrier its standard additional charges from time to time payable by its Customers generally in any circumstances aforesaid.
23. Where the Carrier is unable to deliver Goods and the Goods are not claimed by the Customer within 28 days of notice of such non-delivery served on the Customer, the Carrier may destroy or sell the undelivered Goods as if the Carrier as against the Customer and the purchaser were the absolute owner and to pass unencumbered title to the purchaser.
24. The Carrier shall have a general lien on any consignment of Goods for its charges for the carriage or storage of those or any other Goods supplied by the Customer and for any other monies due from the Customer to the Carrier and in default of payment of any monies due to the Carrier from the Customer on any account whatsoever the Carrier may without notice to the Customer appropriate any Goods aforesaid and sell them as if the Carrier as against the Customer and the
purchaser were the absolute owner and to pass unencumbered title to the purchaser provided that the Carrier will apply the proceeds of sale towards monies due from the Customer to it after appropriating to itself any reasonable expense of
25. If the Customer (otherwise than through the Carrier) employs or engages the services directly or indirectly of any employee or independent contractor to the Carrier whose services at any time during 12 months before then shall have previously been supplied by the Carrier to the Customer, the Carrier shall be entitled to charge a fee to the Customer for the introduction of such employee or independent contractor equivalent to 15% together with Value Added Tax thereon of the final annual salary or earnings of such employee or independent contractor derived from the Carrier calculated by reference to the amount earned during the last month of employment or service and the Customer will pay the same on demand.
26. (i) Instructions given to the Carrier by telephone otherwise than as to the identity of Customer, the identity of Goods, the address for collection, the address for delivery and the class of service requested shall give rise to no obligation or duty of care upon the Carrier, whether or not those additional telephone instructions are in whole or part performed or observed by the Carrier;
(ii) Subject as aforesaid the Carrier shall only be liable for any non-compliance or mis-compliance with instructions given to it if it is proved that the same was caused by the negligence or default of the Carrier;
(iii) In providing suggestions or opinions or advice as to means of transportation, services available, physical or legal circumstances of carriage, or other guidance howsoever described at any time to assist the Customer, to formulate instructions or otherwise, the Carrier shall be deemed to so provide for information purposes only and without giving any representation, warranty or promise and without having any duty of care to the Customer in respect thereof.
27. The Carrier will use and apply all reasonable efforts and endeavours to effect delivery of Goods within a stipulated period of time as described in its marketing literature in force from time to time where, in its opinion, it is able to do so, but, in expressing any such opinion, the Carrier undertakes no duty of care towards the Customer.
28. The Carrier may offer the Customer various guaranteed services set out in the rate schedule published by the Carrier and revised from time to time. In the event of the Carrier failing to meet the level of service selected by the Customer, credit will be allowed for the difference between the quoted charge for the guaranteed service and the quoted charge for the actual service provided. Any credit due to the Customer will be given in the form of a credit note and be applied to the Customer’s account.
29. The Carrier shall in no circumstances whatsoever have any other or greater liability to the Customer whether in contract negligence or otherwise and the Customer’s remedy shall be confined to that specified in Clause 28 for failure to provide the level of service selected by the Customer.
30. The Carrier shall have no liability in any circumstances for any lawful or unlawful detention of Goods or for any consequential loss, damage or deterioration arising therefrom, except where (a) the Customer shall have specified to the Carrier the nature of the Goods and purpose of their transit and the Carrier through its General Manager shall have agreed in writing with the Customer a time schedule and specification in respect of the transit of said Goods and (b) it shall be proved that such detention, delay, loss, damage or deterioration was due to the negligence of the Carrier.
31. It shall be the responsibility of the Customer to satisfy itself that any load it wishes to have carried by the Carrier shall be suitable for conveyance in the vehicle or machine ordered by the Customer and provided by the Carrier. And if the Customer accepts the vehicle or machine offered by the Carrier for the carriage of such load, the Carrier shall have no liability whatsoever for any loss or damage to such load arising from the unsuitability of such vehicle or machine.
32. The Carrier shall only be responsible for any loss or damage to Goods or any non-delivery if it is proved that the loss, damage, non-delivery or mis-delivery occurred whilst the Goods were in the custody of the Carrier or under its control and that such loss, damage, non-delivery or mis-delivery was due to the negligence of the Carrier.
33. The Carrier shall not under any circumstances by liable to the Customer for indirect or consequential damage or loss of profit, or for loss of a particular opportunity or market or goodwill suffered or incurred by the Customer, whether resulting from breach of contract or the negligence of the Carrier or otherwise.
34. Where notwithstanding these Conditions the Carrier is found to have liability to the Customer, the Carrier shall not be liable for any claims, costs, damages, losses and expenses by whomsoever made or incurred in excess of the limitations of liability stated within these Conditions, whether or not resulting from the negligence of the Carrier.
35. This condition shall be applied only to deliveries carried out within the Territorial Limits.
(a) Subject to the conditions set out above the liability of the Carrier in respect of any one consignment of Goods shall be limited to the lower of:
(i) an amount calculated (by reference to the gross weight of the Goods and packaging as specified on the consignment note and if no weight is specified the actual gross weight of the Goods and packaging) at a rate of £15 per kilo up to a maximum of 1000 kilos per consignment subject to a minimum of £10 or:
(ii) the cost value of the Goods to the Customer; or
(iii) in the case of damaged Goods the cost of repair of such Goods.
(b) In the event that part only of a consignment of Goods is lost, damaged or mis-delivered, the liability of the Carrier shall be limited to the lower of:
(i) that amount which bears the same proportion to the amount calculated in accordance with sub-clause 36(a) above as the actual value of the lost, damaged or mis-delivered part of the Goods bears to the actual value of the whole of the Goods; or
(ii) the cost of repair of any damaged part.
36. This condition shall be applied only to international deliveries:
(a) Where the Convention on the Contract for the International Carriage of Goods by Road (“CMR”) applies to the delivery of any Goods:
(i) if anything contained in these Conditions conflicts with any provisions of the CMR, the provisions of the CMR will take precedence; and
(ii) the Carrier’s liability for loss of or damage to or late delivery of the Goods will be governed by and limited in accordance with the CMR.
(b) Where the Warsaw Convention of 1929 (“1929 Convention”) or the Warsaw Convention as amended at the Hague 1955 (“1955 Convention”) applies to the delivery of the Goods:
(i) if anything contained in these Conditions conflicts with any provision of the 1929 Convention or the 1955 Convention (as appropriate), the provisions of the appropriate Convention will take precedence; and
(ii) the Carrier’s liability for loss of or damage to the Goods or late delivery of the Goods will be governed by and limited in accordance with the 1929 Convention or the 1955 Convention (as appropriate).
(c) If the Goods are being exported the Customer must supply correct and complete documentation required for customs clearance at the commencement of transit.
(d) The Customer will indemnify and keep indemnified the Carrier against any costs, expenses, liabilities, injuries, losses, damages, claims, demands, proceedings or legal costs and judgments which we suffer as a result of:
(i) the Customer failing to provide the Carrier with the documentation specified in condition 36(c);
(ii) any claims made by HM Customs and Excise in respect of dutiable goods consigned in bond; and
(iii) any claim made by HM Customs and Excise under Section 30(10) of the Value Added Tax Act 1994.
37. The Customer acknowledges and agrees that provisions in these Conditions excluding or restricting liability of the Carrier or allowing the Carrier to perform obligations differently or not at all are reasonable having regard to, among other things, the existence of other suppliers of similar services available to it before entering contractual relations with the Carrier.
38. All agreements between the Carrier and the Customer shall be governed and construed in accordance with English Law and the parties hereby submit to the exclusive jurisdiction of the English courts.

Cupcake Delivery: Delivering cupcakes safely

Over the last few weeks we have been in talks with various companies that produce cupcakes, and how to deliver

them. Up until recently, the safest and most secure way of delivery has been via same day courier, as it’s the only way to guarantee the cupcakes won’t be turned upside down during their journey to the customer. Sometimes the baker plain mistrusts the courier to complete safe delivery, and wastes valuable baking time delivering!

Unfortunately all that makes delivery very expensive for the people who hand bake and ice the cup cakes. For example, we would charge £15 per delivery / drops of cupcakes, minimum of 5 orders. This can make it too expensive for customers to buy.

Obviously there are still the marketing companies and companies who understand the powerful message that delivery by express courier send, but they have yet to embrace sending out baskets of designer cupcakes to their clients and potential clients….

The problem is, by sending the cupcakes the cheapest method possible means sending them by Royal Mail, and that means they may get bashed, and rotated a number of times before they arrive on the customers doorstep.

The solution is to prevent that, and the way to do that is through the creative use of packaging.

The original ‘cup a cake’ container was devised in the US for holding the cupcakes, their icing and keeping them fresh. Last week, I spoke to Kim at the Cup a Cake company and she said the containers can be shipped to the UK for around $100 to $150

So if you are looking to ship cupcakes around the UK, here is the solution for your airtight cup a cake containers. The cupcake company may have to take a deposit from the customer, and the customer promise to wash and return the empty containers so they can be re-used.

A small investment in the right packaging, and you can deliver cheaply and safely to your long distance customers.

We hope that helps with the safe dispatch of your cupcakes, we suggest you try it out with one or two local postings to be sure the method works to your satisfaction.

Here at Arrow Light Haulage, we have enjoyed getting creative and thinking outside the box (and right back in it) to solve your courier delivery problems with cupcakes.

Alternatively, you know where we are if you would like an express delivery quote.


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The secret to stress free moving

I know, I’m the master of the understatement! Yes moving home can be very stressful.

We move goods, freight, furniture week in week out and the secret to doing it successfully is to be organised.

It’s easy when you know how, and now you do.

We’ve compiled a free checklist to help you keep organised.

Moving Check List – keep yourself and your movers organised

Click the link so the PDF opens, then right click the document to save it to your desktop.

If you know someone moving please share this with them, it may help keep them sane


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Whiplash compensation – Frequently Asked Questions

One of the most common injuries experienced, especially in automobile accidents, is whiplash.  While some symptoms may be transient and alleviate themselves within a few days, more severe cases may prove to have long-standing consequences such as nerve damage, neck and back pain, and headaches.  For this reason, many victims of such trauma will seek financial compensation to help safeguard against short and long-term effects.  The claims process may be daunting at times and one should understand the answers to some of the more frequently asked questions.


It is first essential to be aware of the circumstances under which a claim can be filed.  Only the victim of an accident has the ability to take action.  Simply put, it must be determined that the accident was not the victim’s fault.  Both police and documented eyewitness reports can greatly aid in this determination.  If it is concluded that another individual was culpable, there exists ground for filing a claim.

What Evidence is Necessary to Pursue the Case?

As mentioned before, the most powerful form of evidence is that of police reports and any third party witnesses.  Besides any written statements, one should make certain to keep all hospital records, from possible emergency room visits to any follow-up or on-going treatment regimes.  Additionally, after a solicitor is retained, he or she should order an independent medical examiner to ascertain the severity and extent of the whiplash injury.  Their findings will be documented and subsequently be of great value when referring to pain and suffering.

The Role of a Solicitor

A solicitor should be consulted soon after the accident takes place.  They can help in ascertaining not only if one does indeed have a valid legal case to pursue but also in gathering any necessary paperwork and informing the other party of one’s intention to take legal action.  Professional lawyers are exceedingly familiar with whiplash cases and are a must should one feel that they are entitles to compensation.

The Logistics of Court Cases

Unlike other injuries, most whiplash compensation cases are settled out of court.  One of the primary reasons this is the case is that by the physical nature of whiplash, it is often difficult for the defendant to dispute one’s own levels of pain and suffering.  Should the defense eventually lose the case, undue amounts of money will be incurred that they must absorb.  It is therefore more likely that the two parties will negotiate a settlement out of court, saving time, aggravation and money.  In the unlikely event that the defendant disputes the claim, only then will it become necessary for the courts to determine the ultimate verdict in the case.

Compensation Levels

The amount of compensation rewarded varies from case to case.  This is ultimately determined by not only recompense due to initial pain and suffering but also is calculated by financial hardships incurred as the result of the injury.  An example of this is often lost wages due to medical leave from work.  It must also be emphasised here that compensation will also include the payment of medical bills as well as any physical therapy treatments which may be required to rehabilitate the injury.

How much of the compensation will one be able to keep?

In whiplash cases, the victim most often keeps one hundred percent of any financial compensation rewarded.  Many have the misconception that solicitors’ fees will be deducted from any awards package but it is likely that their fees will be paid by the defendant and their party.  Simply stated, most lawyers work on a “no win, no pay” basis.

What if a case is lost?

Once again, should one lose a case, no legal expenses will be incurred.  This is another important point to remember.

These represent but a few of the general questions regarding whiplash cases.  It is best to contact a qualified solicitor to answer any additional concerns one may have.

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Why do customers call us?

The last few weeks have been quiet business wise, for our business that’s an opportunity to ask our existing customers a few questions. the first question that I start with is is – “Why did you call us?”

The responses that come back are interesting:

“Because we felt like we know you”

“Because you seem friendly”

“Because you know what you are doing”

It’s refreshing too see that no one was calling because they wanted a better price but picking up the phone for other reasons. As a same day courier service we pride ourselves in many of our business aspects- adding value and saving money long term are our two main concerns as if we are totally honest, anyone with a van can think and call themselves a courier service.

In September we enter our tenth year of trading, we’ve delivered some amazing things

  • Heart rate equipment
  • Medical items
  • Computers
  • Car components
  • Production line items

Yet if you look at the list you might not think those items are amazing.  Let’s take those computers for a moment. A new PC costs around £500 these days, but how much does the data it hold cost? How hard would it be to replace? We recently collected and delivered an innocent looking laptop. The laptop contained data and evidence that helped put three people into prison for some serious crimes.

Then we have the reclining chairs that we deliver. For some people the act of sitting down and getting up again can be really tough. Riser chairs help a person stand and sit with ease. Delivering and installing these give us a real sense of purpose, that we are doing something really cool when we deliver stuff for people.

I have to say my favourite reason that people call us to deliver is the “it’s because you know what you are doing”.  For a lot of us, that’s the reason we are in business.


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How much would you like us to deliver it for?

There has been a lot of discussion about the cost of postage increasing. It costs a lot of money to deliver items and the Royal Mail can offset the costs as they have the volume in order to do that. I heard that it costs £36 to deliver a letter from Aberdeen to Southampton. All the other postal users subsidise the more expensive routes.

Over the past few years wages, pensions and fuel have all increased significantly. We can’t expect Royal Mail  (or any other business for that matter) to suck up all the expenses and not increase their prices. If you use the postal services you should have an understanding of the costs involved.

For example, I have just taken a phone call from a potential customer. He has an axle for a vehicle, it’s too heavy and too awkward for the postal service to take care of.  The job is 300 miles from collection to the end destination. The customer wants it collected at a certain time (evening) and delivered in the evening so he doesn’t have to take a day off of work.

How much do you think that would cost to deliver?

Well, our potential client thinks £40 is reasonable. Would you spend £100 in fuel, collect the item, store it overnight, deliver it to it’s end destination and make a loss of £60? That’s not including wages or insurances etc. No? But people expect transport to be cheap and they expect the mail service to be cheap but the truth is, the days of cheap transport are long gone.

People need to get realistic when it comes to pricing up deliveries.

If you wouldn’t drive 300 miles for £40 don’t expect your courier to do it. Ah, but I hear you say… Volume, you can send other things with the axle and that will make it viable. When a customer starts adding restrictions into play, then it becomes harder to add other items to the consignment. If you want evening collection and evening delivery, we’re happy to do it but it will be on our terms. If you are happy for it to be delivered any time then of course it will be a lot cheaper.

Think sensibly when it comes to getting your transport prices, if you do then you won’t be disappointed.


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Gently does it!… today we’re delivering antiques

This morning I was out early to take a drive down to Deal in Kent.

I collected some stunning art deco bedside cabinets.

The good thing about delivering antiques the way we do here, it they are completely safe. The vehicle that we use for expensive furniture has a carpeted floor. This means the underside of any antiques we deliver don’t get scratched.

We blanket wrap them in soft felt cabinets and them strap them to the wall of the van.

It’s these small details that show the difference between a professional courier and someone with a white van.

You might think you are saving yourself money but how much does a French Polisher cost? ‘Cos you might need one to get rid of those scratches.


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3 ways in which your goods get damaged prior to delivery

It’s been a while since I have written about how things get damaged before they get to your doorstep.

I’ve mentioned numerous times throughout this blog that packaging is important when getting your goods delivered intact. If you put a heavy item into a box that isn’t very robust, you’ll be lucky to have a package left by the time it reaches you. It’s just basic physics…

Heavy item + weak box = goods broken in transit.

Quite often the items bounce around inside the packaging and come loose in the parcel delivery system. Robust packaging is the key.

The second way is by sending a substance or item through the parcel system that shouldn’t go through it.

We all know food, liquids and aerosols shouldn’t be sent via the postal system but that doesn’t stop people doing it. So, imagine this scenario… someone sends an aerosol through the postal system. It gets placed to that heavy item in a flimsy box. How long do you think it will be before the heavy item breaks through and damages the aerosol? That’s two items (minimum) that are damaged.

The third way is in the sorting warehouse. As I mention in the recentFedex deliver like this” href=””> Fedex post Nothing has changed since people got outraged about the first guy throwing parcels across the warehouse. The parcel companies pay minimum wage, they work their staff hard.

Yep, parcels get thrown around in the warehouse.

I always tell clients that their packaging is secure if it can be drop kicked over a fence and land unbroken. They think I am joking but the soon realise that I’m not.

Now a lot of this, no make that all of this, won’t happen if you use a same day delivery service. It’s an entirely different courier service to the type that’s cheap and cheerful. The key to goods arriving unbroken is to use the right type of courier service for your delivery.

If you want to discuss your needs then please give us a call on 0800 917 7084


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Why it’s your fault @Fedex deliver like this

If you are active on Twitter or Facebook you can’t have missed the Fedex guy who drops a PC monitor over a fence. In case you have, here it is again.

In the UK a parcel delivery driver gets £6.10 an hour approx $10. The driver has to deliver between 80-100 packages in their 8 hour working day. If they fail to deliver, get stuck in traffic or can’t locate the address then they will run late and run into unpaid overtime. The driver may be new to the route and new to the area and that can cause delays.

Would you work unpaid?
In most cases you wouldn’t work unpaid but you would expect your delivery driver or courier to do so just so you can get your parcel. When you ordered your goods did you look at how they were going to be delivered? Or did you find the cheapest possible supplier with the cheapest possible delivery service?

If you opted for cheap, it’s no surprise that you are outraged that the driver dropped the monitor over the fence – you want great service but you are not prepared to pay for it -you bought on price and price alone.

But before you start thinking it’s just Fedex, think again – it’s every parcel delivery company out there. Go and check You Tube, you’ll find hundreds of videos (and they are several years old in a lot of cases). Nothing has changed since people got outraged about the first guy throwing parcels across the warehouse. The parcel companies pay minimum wage, they work their staff hard, they have to make a profit for their shareholders and that’s you and me. We make them work that way so our pension pots are bigger.

You can stop them, you can start by remembering your courier service is run by human beings. If something is valuable it could cause someone to be tempted by it. If your goods are fragile, package for the fact they will be thrown around. You can remember that these drivers are worked real hard so you can have “free delivery” for your goods.

Want to do something about it?

  • Get the right courier services for your goods.
  • Stop expecting your parcel couriers to be saints, it won’t ever happen
  • Remember you get what you pay for so if you have the option of cheap delivery over bespoke delivery, weigh up the options wisely.

Remember – you do have a choice and if you choose the option that gets your goods broken; it’s your fault. Pressure the retailers to use reputable local couriers who will deliver respectfully and pay their staff decently and treat them like human beings. You never know when you may have to drive a mile in the delivery truck or van.


Happily trading in our tenth year without breaking or losing a single package.

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