It’s quite simple really, you ring up and you say “how much to move a box of whatevers to the other end of the country”. You know zip all about us, how reliable we are or anything else and the first words out of your mouth is “how much?”. When you ask that (I will be blunt) you are shipping shit.
A customer who calls us who values their goods / freight / product asks a different set of questions.
- Are you insured and for how much?
- Is my item insured?
- How will my item be delivered?
- Who signs for my item and where will you leave it if someone isn’t in?
- What size vehicle do I need?
No matter what your product is, the delivery aspect leaves the first impression of it. It doesn’t matter whether it’s an ebook or 20 pallets of baked beans. If your ebook doesn’t download correctly then your delivery agent is screwing with your reputation. The same applies when your 20 pallets arrive 4 hours late and in 111 different pieces. The end user, your customer is not happy. You can blame whom you like but the buck stops with you, you were shipping horse manure and you got caught shipping horse manure.
You may be “shipping it” all over the place but the truth is the difference is in the delivery.