Category Archives: Driving

Whiplash compensation – Frequently Asked Questions

One of the most common injuries experienced, especially in automobile accidents, is whiplash.  While some symptoms may be transient and alleviate themselves within a few days, more severe cases may prove to have long-standing consequences such as nerve damage, neck and back pain, and headaches.  For this reason, many victims of such trauma will seek financial compensation to help safeguard against short and long-term effects.  The claims process may be daunting at times and one should understand the answers to some of the more frequently asked questions.


It is first essential to be aware of the circumstances under which a claim can be filed.  Only the victim of an accident has the ability to take action.  Simply put, it must be determined that the accident was not the victim’s fault.  Both police and documented eyewitness reports can greatly aid in this determination.  If it is concluded that another individual was culpable, there exists ground for filing a claim.

What Evidence is Necessary to Pursue the Case?

As mentioned before, the most powerful form of evidence is that of police reports and any third party witnesses.  Besides any written statements, one should make certain to keep all hospital records, from possible emergency room visits to any follow-up or on-going treatment regimes.  Additionally, after a solicitor is retained, he or she should order an independent medical examiner to ascertain the severity and extent of the whiplash injury.  Their findings will be documented and subsequently be of great value when referring to pain and suffering.

The Role of a Solicitor

A solicitor should be consulted soon after the accident takes place.  They can help in ascertaining not only if one does indeed have a valid legal case to pursue but also in gathering any necessary paperwork and informing the other party of one’s intention to take legal action.  Professional lawyers are exceedingly familiar with whiplash cases and are a must should one feel that they are entitles to compensation.

The Logistics of Court Cases

Unlike other injuries, most whiplash compensation cases are settled out of court.  One of the primary reasons this is the case is that by the physical nature of whiplash, it is often difficult for the defendant to dispute one’s own levels of pain and suffering.  Should the defense eventually lose the case, undue amounts of money will be incurred that they must absorb.  It is therefore more likely that the two parties will negotiate a settlement out of court, saving time, aggravation and money.  In the unlikely event that the defendant disputes the claim, only then will it become necessary for the courts to determine the ultimate verdict in the case.

Compensation Levels

The amount of compensation rewarded varies from case to case.  This is ultimately determined by not only recompense due to initial pain and suffering but also is calculated by financial hardships incurred as the result of the injury.  An example of this is often lost wages due to medical leave from work.  It must also be emphasised here that compensation will also include the payment of medical bills as well as any physical therapy treatments which may be required to rehabilitate the injury.

How much of the compensation will one be able to keep?

In whiplash cases, the victim most often keeps one hundred percent of any financial compensation rewarded.  Many have the misconception that solicitors’ fees will be deducted from any awards package but it is likely that their fees will be paid by the defendant and their party.  Simply stated, most lawyers work on a “no win, no pay” basis.

What if a case is lost?

Once again, should one lose a case, no legal expenses will be incurred.  This is another important point to remember.

These represent but a few of the general questions regarding whiplash cases.  It is best to contact a qualified solicitor to answer any additional concerns one may have.

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Wrap up! It’s cold out there! #WinterIsComing

Lots of bad weather warnings on the radio and in the news at the moment. Last night was very stormy and there were three accidents on the M25 this morning caused by poor driving conditions.

If you are driving at all in the next few days go and add some extras to the boot of your car.

  • Blankets
  • Chocolate bars / Tracker bars
  • Water
  • A torch
  • Batteries for the torch
  • A mobile phone charger that fits in your cigarette lighter.
  • Socks and an extra jumper

It may sound silly, but it’s cold out there, and you could be stuck in jams or have an accident. Take the extras just in case. We hope you never need them. It’s fine weather for the penguins but not for us.

Stay safe and if you can avoid driving make sure you do.


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Quick fuel savers tip #4

Do you know where you are going????.

Motorists waste 350,000 tonnes of fuel per year getting lost! You can plan your route on the AA website, it’s free too. Alternatively, buy a Sat Nav system, worth their weight in gold and safer than a map.

Planning your route saves you fuel and money. Take ten minutes before you leave to plan your journey.

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Fuel saving tips #3

This is the third post in a series of quick fuel saving tips, please subscribe so they are delivered directly into your inbox – it will save you money!

Sitting in queues costs money and wastes fuel. Avoid congestion by checking the local radio news or trafficmaster for delays before you set off. If you hear of delays and jams, route around them. Travel before and after the rush hour if you can. Leaving 15 minutes earlier can save you half a tank of fuel over 5 days.


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Fuel saving quick tips #2

Reduce weight, and fuel consumption, by removing unnecessary items from your vehicle that do not need to be there for a particular journey. This can include buggies, golf clubs, tools, footwear and all those things you keep ‘just in case’

That also means removing things that increase drag – roof racks and roof bars should come off if not in use.

Consider subscribing to have the fuel tips delivered to your inbox.


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Quick fuel saving tip #1

Make sure that your tyres are inflated to the correct pressure. Under inflation by 7psi will waste half a gallon of fuel in every tank. Inflating to the vehicle manufacturer’s guidelines -which are based on cold tyres, so use the petrol station nearest your start point to avoid your tyres warming up and being inflated to the incorrect psi.

You can find more fuel saving tips here.

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The difference is in the delivery

I know it’s our company strapline, but it really is so true.

On Sunday I went to get my eyes tested. I specifically looked for a store that did a one hour service. If I have to go on the road without my glasses my license is no longer valid and I am driving illegally. I needed my bi annual eye test, and knew  that the service I required was the premium service and that I would have to pay extra for the glasses to be made to my prescription, so I went to Vision Express in Basildon.

They fitted me in and then did the testing. I needed new glasses so I chose them and then paid for them. After paying, the one hour premium service I was told would take two hours. Ok, so I took the family for a walk around Basildon.

I went back 2 hours later and got my glasses. They looked ok and I was happy until I tried them on. They didn’t fit over the ears and the lens didn’t look right. I queried the ear fitting and they were adjusted but they didn’t seem quite right. I had also bought a pair of driving glasses and were having them tinted for driving in the summer, so I said I would come back to collect the sunglasses on Tuesday. I also queried the bill, it appears I have been charged an additional £44 for services.

I asked what the services were, it’s only fair I had paid for them and I was told it was for the case. Expensive case and I had no choice, I had to pay it. I left the shop unhappy, the glasses did not feel right and I felt some what disturbed that a generic glasses case is ‘services’ and just added to my bill with no explanation.

When I got home I examined the glasses closer, the workmanship was shoddy and the lens were wonky. I need the glasses for driving, so I had to go back on Monday.

On Monday Vision Express admitted the lens were wonky and that was why they didn’t fit over the ears, slid down my nose etc.  They would replace them. They were happy to blame someone called Adam. They made a few phone calls and said could I come back Tuesday for the new glasses as they were out of stock on one of the lens. I wasn’t happy, this is the one hour premium service that I had bought here –

  • Only it wasn’t one hour, it was two
  • I was only informed of that after I had paid
  • I was now having to come to Basildon to have shoddy workmanship corrected
  • I was now having to come back a third time

Vison Express Basildon is apparently a franchise, well they need to look at their operations manual again – their delivery is appalling. They must be the worst retailers on the high street, they have turned getting glasses from a sprint into a marathon.

Tuesday I went back to the store and they had the glasses, the lens replaced after a 30 minute wait and then asked to come back. I returned 90 mins later to find my new glasses were still wonky, they had a bent bridge, but after waiting 30 minute more I was invited back to the store on Wednesday.

Let’s get this straight, premium service that so far still cannot  deliver after 2 days what I paid for.  What I have received is shoddy glasses, poorly made and asked to take more time off of work to get a pair of glasses that I need to drive. Vision Express must feel somewhat guilty they offered me another pair of glasses to the value of £60 to be made up. How do I know how long it will take me to get a decent second pair? I already have a tinted pair! How many more do I need? And I don’t want to be paying an extra £40 for a case for the ‘glasses to make up for the crap I have had to put up with’

I am not going back to the store until Saturday, you see they now have to get a new frame from Chatham as Thurrock didnt have one the same frame.  Some premium service this is turning out to be. No courier service to deliver the frames between stores, so I have to wait. They also have to wait for me, I am not taking another day off of work just so they can sort out their business practices.

Don’t promise a premium service and then fail to deliver it, the difference is in the delivery.


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