Category Archives: Moving awkward /fragile goods

Cupcake Delivery: Delivering cupcakes safely

Over the last few weeks we have been in talks with various companies that produce cupcakes, and how to deliver

them. Up until recently, the safest and most secure way of delivery has been via same day courier, as it’s the only way to guarantee the cupcakes won’t be turned upside down during their journey to the customer. Sometimes the baker plain mistrusts the courier to complete safe delivery, and wastes valuable baking time delivering!

Unfortunately all that makes delivery very expensive for the people who hand bake and ice the cup cakes. For example, we would charge £15 per delivery / drops of cupcakes, minimum of 5 orders. This can make it too expensive for customers to buy.

Obviously there are still the marketing companies and companies who understand the powerful message that delivery by express courier send, but they have yet to embrace sending out baskets of designer cupcakes to their clients and potential clients….

The problem is, by sending the cupcakes the cheapest method possible means sending them by Royal Mail, and that means they may get bashed, and rotated a number of times before they arrive on the customers doorstep.

The solution is to prevent that, and the way to do that is through the creative use of packaging.

The original ‘cup a cake’ container was devised in the US for holding the cupcakes, their icing and keeping them fresh. Last week, I spoke to Kim at the Cup a Cake company and she said the containers can be shipped to the UK for around $100 to $150

So if you are looking to ship cupcakes around the UK, here is the solution for your airtight cup a cake containers. The cupcake company may have to take a deposit from the customer, and the customer promise to wash and return the empty containers so they can be re-used.

A small investment in the right packaging, and you can deliver cheaply and safely to your long distance customers.

We hope that helps with the safe dispatch of your cupcakes, we suggest you try it out with one or two local postings to be sure the method works to your satisfaction.

Here at Arrow Light Haulage, we have enjoyed getting creative and thinking outside the box (and right back in it) to solve your courier delivery problems with cupcakes.

Alternatively, you know where we are if you would like an express delivery quote.

Sarah

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Filed under Courier Business, Moving awkward /fragile goods, Packing For Transportation, Sameday Courier

Collecting and delivering a television set

By Same Day courier? By the parcel network? overnight delivery? Lots of choice, but which one is the best to courier your Television?

The Parcel networks, although the cheapest option, cannot take the weight of TVs. Even the new Plasma / LCD style screens come in over the cubic weight that a parcel carrier can take.

Another option is a overnight pallet service, where your TV would be strapped and shrink wrapped to a pallet and loaded, and transshipped several times before reaching you or your customer. This increases the chance of damage, and you never know for certain at what point that damage happened. 

We recommend that television collection and deliveries are an item that can be co-loaded onto a vehicle. This means that the vehicle has other items on it, there is a small risk of damage from the other items, but in the case of a correctly packaged TV set, that is minimal. We have never damaged one this way yet. Depending on the style of TV, depends on whether a two man team is needed. Our vehicles are equipped with sack barrows and tail lifts, so that only a huge boxed TV set would actually need two men, the rest can be delivered by our well trained drivers.

If you have bought a Television set from ebay and require us to package it for you, we can do that easily. We use recycled packaging, and we are happy to collect and deliver those large items like TVs and white goods, that are often just collect in person. Remember second hand good are not covered by courier insurance.

So, if it needs lifting and shifting, give us a call even if it’s just for free advice 0844 884 331 or 07816 528421.

Sarah

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Filed under Moving awkward /fragile goods, Packing For Transportation

The postal strike – how to use your courier

With the Royal Mail set to strike, small businesses across the country will be affected. Here at Arrow Light Haulage we have been thinking up some solutions as to how to continue business as best as possible and where a courier is essential.

Firstly and perhaps most importantly, Parcel Force is not going to strike. That means the cheapest option for sending out parcels and packages under 5kgs is still available.

 

So if you are a business that sends out one or two parcels a day, and send your invoices by email and pay your customers by Bacs, you will be in a strong position to carry on business as usual.

Until the 14th of October, if you click the link above to book your parcel delivery through Parcel Force and type ‘new’ at the checkout, you will receive a 15% discount.

Secondly, as mentioned above. Use bacs to pay suppliers instead of posting cheques, it’s greener and far more efficient. If you are sending invoices, send them by email too. If like us you have to send additional documentation, scan and email that too. Again it’s greener, faster and far more efficient than the Royal Mail.

For companies that use direct mail for their marketing campaigns, have a look at other methods such as an email mailshots – think of the benefits to your carbon footprint as well as the traffic to your website and the ways to reach customers that may not respond to direct mail. If you need support for this we recommend business consultant Jeff Nutbeem, he can be found via his website – Rienne.co.uk.

You could be really old fashioned and pick up the phone and call the customers direct and send them a tailored email afterwards. More time consuming perhaps, but may have better results.

More importantly, when to use your courier.

Use them when you usually do –  for same day deliveries, for urgent items, for fragile items. You may think you need to use one for your every day mail service but the truth is, you can do a lot of it now via email, fax and instant messenger. These are often secure and safe, and if it really is that confidential you will already be using a courier to deliver it.

Sarah

PS if you need to send birthday cards either send them with a present, arrange friend to do it if they live nearby, send a video via email – think a bit creatively! The chances are this won’t be the last strike and we can find ways not to let it affect our businesses or personal lives.

Please note, we have used an affiliate service to obtain the codes and links for the Parcel Force discount.

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A Courier for your Gym Equipment

With summer almost upon us, people turn to getting fit. With gym equipment bargains to be had on Ebay, BT Tradespace and other online stores, the next consideration is the courier for delivery

What can be moved by same day or overnight courier?

  • Exercise bikes
  • Rowing machine
  • Bench Press
  • Elliptical trainers
  • Treadmills
  • Weight machine
  • Star climbers

 

Ideally items would be dismantled and in their original packaging, it makes it easier to load and strap into place. It it’s unable to be sent  in it’s original packaging, then we can still collect and deliver for you – it can be wrapped in our soft felt blankets.

Gym equipment for the parcel networks

  • Exercise balls
  • Exercise bands
  • Chin bars
  • Some abdominal trainers
  • Some small weights

When packing weights for transportation you need to make sure the box can take the combined weights and packaging is strong enough and that the box won’t collapse when lifted. Exercise balls need to be defalted for posting and abdominable trainers need to fit in a box, but be sure they are not putting you over the volumetric weight that your parcel company takes.

If you require any advice about getting your gym equipment please give us a call on 0844 884 3331

Regards,
Kevin

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Filed under Moving awkward /fragile goods, Moving Fragile Goods

Kerbside to Kerbside delivery- what does it mean?

Often when you book a courier you are told it’s a ‘Kerbside to Kerbside’ service. What does that actually mean?

It’s a term most commonly heard when delivering furniture or large items that require a two person team.

As a customer it means your goods are not delivered to your doorstep, but onto the kerbside. The driver is under no obligation to help you move it through the garden gates or even through your doorway. This can leave you feeling pretty miffed off at the delivery company and the company where you bought your sofa, Aga or fridge freezer.

At Arrow Light Haulage, the Essex based courier company, our drivers will help you decide where you want your products delivered to. We also deliver at a time convenient to you, even if thats after 6pm or at weekends, we don’t mind – we know what it’s like, taking a day off of work. Waiting, waiting and when you ring up you are told it’s either AM delivery or PM delivery, and you are left wondering whether you have time to pop up the shop for a pint of milk…

We phone all customers the day of delivery and give them an estimated time of arrival. The driver will them call or text your mobile an hour before the delivery is due, so that you can get home (if you work nearby) or pop out for that pint of milk.

Our drivers are not insured to enter your house when making a delivery, but if you are happy for them to assist you, then they will help. They would not dream of leaving your new sofa on the kerbside, unless you wanted them to.

When you buy a large item, whether it has ‘free’ delivery or is charged, be sure to ask where it will be delivered to, and whether the driver will assist you. If the answer is no, then give us a call or drop us an email, and we will be happy to collect and deliver on your behalf.

Email for a parcel / distribution quote by clicking here

Regards,
Kevin

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Kerbside to Kerbside delivery- what does it mean?

Often when you book a courier you are told it’s a ‘Kerbside to Kerbside’ service. What does that actually mean?

It’s a term most commonly heard when delivering furniture or large items that require a two person team.

As a customer it means your goods are not delivered to your doorstep, but onto the kerbside. The driver is under no obligation to help you move it through the garden gates or even through your doorway. This can leave you feeling pretty miffed off at the delivery company and the company where you bought your sofa, Aga or fridge freezer.

At Arrow Light Haulage, the Essex based courier company, our drivers will help you decide where you want your products delivered to. We also deliver at a time convenient to you, even if thats after 6pm or at weekends, we don’t mind – we know what it’s like, taking a day off of work. Waiting, waiting and when you ring up you are told it’s either AM delivery or PM delivery, and you are left wondering whether you have time to pop up the shop for a pint of milk…

We phone all customers the day of delivery and give them an estimated time of arrival. The driver will them call or text your mobile an hour before the delivery is due, so that you can get home (if you work nearby) or pop out for that pint of milk.

Our drivers are not insured to enter your house when making a delivery, but if you are happy for them to assist you, then they will help. They would not dream of leaving your new sofa on the kerbside, unless you wanted them to.

When you buy a large item, whether it has ‘free’ delivery or is charged, be sure to ask where it will be delivered to, and whether the driver will assist you. If the answer is no, then give us a call or drop us an email, and we will be happy to collect and deliver on your behalf.

Email for a parcel / distribution quote by clicking here

Regards

Kevin

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Delivering satisfaction, from an envelope to an elephant

Delivering everything from an envelope to an elephant is a very powerful marketing phrase and it stays in peoples minds. When discussing website copy with Jeff at Rienne Business Consulting he suggested this line, but only if we had actually delivered an elephant…

Well actually, Arrow Light Haulage has delivered an elephant, not a living one, as couriers are not allowed to carry livestock, but a wire framed one for an artist client of ours.

The call came out of the blue, could we go and collect an elephant? If we hadn’t of known her, we would have thought it was a wind up! Could we collect a wire frame of an elephant?  Of course we could!

The artist was going to plaster to it and make it look lifelike as something that would go in the garden to surprise her family.

We got the dimensions, it was huge, but our since retired Luton could take items up to 17 feet high, at 16 feet the elephant just got in. The Elephant had to be carefully strapped to the sides, so that it didn’t slide and covered in felt blankets to protect it in case the unexpected happened.

200 miles later, it was delivered safe and sound, we had a few tricky moments unloading. It is awkward moving an elephant backwards onto the tail-lift but we will know for sure how to do it next time!

As to envelopes, we are delivering blueprints and documents all the time as part of our confidential delivery services. These services are often used by Essex based law firms, courts, doctors and architects.

Next time you read “we deliver everything from an envelope to an elephant”, don’t forget to ask about the elephant, and don’t forget we really have done it.

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Same Day Courier Delivery for your Snooker Table

And Same Day Courier Delivery for your Pool table.

As a discerning Snooker or Pool player, you have decided to buy yourself a table to practice on. You cannot wait for the shop to send it (sometimes a 30 day wait!), or you have grabbed a bargain on Ebay, and now you would like the item delivered.

Firstly, the Pool or Snooker table will be wrapped in soft felt furniture blankets and then loaded onto the vehicle via tail-lift. It takes two people to do this, sometimes three. We can supply a two man team or you can help (this is the money saving option ).

The Pool/Snooker table will be laid flat on the bottom of the van. It’s important that your courier does not try and co-load items with this, as items put on top may crack the slate bed. For the same reason, it’s best not to use an economy service courier, because they again co-load items, and this can cause some nasty damage.

At the end destination, we will happily help you unload your table and take away the packaging, if any. We like to recycle the packaging, it helps keep things greener.

If you have any queries or questions we are happy to advise, just give us a call on 0844 884 3331

Kevin

PS – We also deliver Billiards tables 🙂

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